SuperJAM'D Return and Refund Policy

Effective Date: July 2, 2026

At Superjamd, we want you to feel confident in your purchase. If you are not satisfied with your order, this policy explains when returns, refunds, exchanges, cancellations, and store credits may be available.

Eligibility for Returns

You may request a return within 30 days of delivery for eligible items. To qualify, items must be unused, unworn, unwashed, undamaged, and returned in their original packaging with all tags, inserts, and accessories included.

We reserve the right to deny returns that do not meet these conditions. Returned items sent without prior approval may not be accepted.

Non-Returnable Items

Some products are not eligible for return or refund unless required by law. These may include:

• Gift cards.

• Digital products or downloads.

• Personalized or custom-made items.

• Opened consumable, perishable, or hygiene-sensitive products.

• Final sale or clearance items marked as non-returnable.

• Shipping charges, except where we made an error or where required by law.

How to Start a Return

To start a return, email jordan@superjamd.com with your order number, the item(s) you want to return, and the reason for the request. If the item arrived damaged, defective, or incorrect, please include photos so we can review the issue quickly.

After reviewing your request, we will send return instructions if your item is eligible. Please do not send items back without approval unless our support team instructs you to do so.

Refunds

Once we receive and inspect your return, or approve your refund request, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.

Refund processing times may vary by bank or payment provider, but most refunds appear within 5–10 business days after approval.

If you have not received your refund after the expected timeframe, first check with your bank or card provider, then contact us for help.

Exchanges

We may offer exchanges for eligible items if the requested replacement is available. If an exchange is not possible, we may offer a refund or store credit instead.

Return Shipping

Unless the return is due to our error or a confirmed defect, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or caused by our mistake.

Cancellations

Orders can only be canceled before they are fulfilled or shipped unless a different cancellation window is stated at checkout or in the order confirmation. Once an order has shipped, it must follow the return process. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery so we can resolve the issue. Depending on the situation, we may offer a replacement, refund, store credit, or another appropriate resolution

Store Credit

In some cases, Superjamd may issue store credit instead of a cash refund. Store credit may be offered when a refund is not possible or when a customer prefers it and our team approves it.

Policy Updates

We may update this policy from time to time. The version posted on our website at the time of purchase will apply unless a different rule is required by law.

Contact Us

For questions about returns or refunds, contact:

Email: jordan@superjamd.com

Please include your full name, order number, purchase date, and a brief explanation of the issue so we can help faster,

FAQ

How long do I have to return something?
Eligible items can be returned within 30 days of delivery.

Are shipping fees refunded?
Usually not, unless the return is due to our error or the law requires otherwise.

How long do refunds take?
Most refunds are processed within 5–10 business days after approval.

Can I return an opened product?
Opened consumable, hygiene-sensitive, or personalized items are generally non-returnable unless required by law or approved as defective.